At Kolax, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us — whether through our website, products, dealers, or customer support.

By using our services or providing us with your information, you agree to the terms of this policy.

1. Collection of Information

We collect personally identifiable information from you when you:

  • Place an order for our products (faucets, mixers, bib taps, angle valves, flexible pipe faucets, sanitary accessories, etc.)
  • Register for an account on our website (www.kolaxbath.com).
  • Contact us for support, warranty, or dealer inquiries.
  • Contact us for dealer or institutional project inquiries

We may collect:

  • First and last names, email addresses, and telephone numbers.
  • Billing and shipping addresses.
  • Order history and preferences.

Some parts of our website can be accessed without an account. Nonetheless, activities such as ordering and quoting require an account.

Based on your previous purchases and interests, we may reach out to you regarding new catalogues, product updates, and offers.

2. Sharing of Your Personal Information

We may disclose the following information to:

  • Corporate partners and dealers, including Kumar Sanitary Store, Hapur, for order fulfillment and post-sale services.
  • Third party service providers, including payment processors and shipping, to assist in order fulfillment.
  • Legal authorities and law enforcement when we are obligated to, or when we believe we are required to protect our rights or respond to subpoenas.

We do not market your personal data to third parties.

3. Cookies

A website “cookie” is a small information stub notet. Cookies help to remember user preferences, and helps improve user experience.

Cookies from our website (www.kolaxbath.com) only temporarily reside on user computers, and do not contain personally identifiable information.

Some features of the website may be disabled, and users may not be able to navigate the website properly, if cookies are disabled through user browser settings.

4. Data Security

We take data security and customer privacy very seriously. To mitigate loss, misuse, and alteration of customer information, we have:

  • Created account and change access procedures that utilize secure servers.
  • Stored sensitive information with the use of hashing or encryption methods.
  • Processed information in its decrypted state only when necessary, and then it was either re-encrypted or securely disposed of.
  • Contained services in locked and secure environments.

Nothing we can do can guarantee that data you send us is 100% safe from loss or alteration when transmitted via the Internet. It is your duty to keep your account details secret.

5. Opt-Out Policy

You can choose to no longer receive advertising emails, newsletters, and other promotional messaging. To do this you can:

  • Use the ‘unsubscribe’ option in the footer of the email
  • Send us an email to: info@kolaxbath.com with subject: Unsubscribe

Please understand that we will continue to service your account. You will still receive emails and notifications like confirmations for orders and warranty communications.

6. Privacy Policy Updates

We may modify our Privacy Policy at any time. Updated policies will be available on our site with an updated effective date. To remain updated, we suggest you look at this statement from time to time.

7. Concerns?

We welcome any inquiries about our Privacy Policy or concerns about your data with us.

Damodar Park Industrial Area, Delhi-32

Email: info@kolaxbath.com

Website: www.kolaxbath.com

Effective Date: 12 April 2026